1. INTRODUCTION
Welcome to the Advocate Senior Placement, LLC website, www.advocateseniorplacement.com. This website is intended to provide information to help users make informed long-term elder care decisions. Advocate Senior Placement, LLC is committed to protecting your privacy. This Privacy Policy explains the collection, use and disclosure practices of the website, mobile applications and other offline services, including our senior living referral and placement services owned and operated by Advocate Senior Placement, LLC. By using the website, you agree to be bound by the following privacy terms and conditions of use of the website, and any changes or modifications made and published online by Advocate Senior Placement, LLC without notice to you. We encourage you to periodically review this privacy policy page to stay informed about how we are helping to protect the personal information we collect. Please read them carefully and be advised that the practices described in this Privacy Policy also apply to information that you submit offline and to Personal Information that we may collect from third parties.
2. DATA COLLECTED
COLLECTION & USE OF YOUR PERSONAL INFORMATION
As used in this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with an individual or household, or as otherwise defined under applicable law.
We collect Personal Information directly from our users or customers automatically from the use of our services, from affiliated and unaffiliated third parties and by using information we collect to obtain new Personal Information. The types of Personal Information we collect about you depend on your interactions with us and are described in more detail below.
Any information you provide to us is voluntary, but please note that the information may be necessary in order for us to provide you with our Services. You may also provide Personal Information about another person for whom you may be seeking senior housing and/or care services.
- Identifiers, such as your first name, last name, phone number, email address, and mailing address;
- Information that you provide on our sites to request Services for yourself or another person.
- Financial information, including a resident’s budget for senior living options including medicaid status.
- Resident Information such as gender, household income, budget, senior care needs, including health information and medical conditions, geographic preferences, veteran status, as well as other information you may choose to voluntarily provide such as marital status, religion, ethnicity, etc.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- To provide you with the Services and complete the referrals you request, perform our contractual obligations and in the use of our ongoing business relationship;
- Sending updates to our users with important information to inform about news/changes;
- Communicate with you, including telephone, text, email regarding the use of our services;
- Respond to your requests and any other communication from you, including providing customer service;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We will share your Personal Information as follows:
- To Participation Communities. We may share your Personal Information with Participating Communities to provide you with the services you requested.
- To Others Acting On Your Behalf. We may share Personal Information with the person who referred you as a resident or to another person acting on your behalf.
- To Our Service Providers. We may share Personal Information with one or more service providers on your behalf to offer the services you have requested from us.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email,
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
CONSENT CHOICE
We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.
The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.
- YouTube
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
5. WHO HAS ACCESS TO YOUR DATA
If you have not filled out the Contact Form, there is no personal information we can retain or view regarding yourself.
If you have completed the Contact Form, your personal information can be accessed by:
- Our system administrators.
- Our Senior Advocates when they (in order to provide services and support) need to get the information in order to respond to a service request.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
We may provide links to third party websites from our sites as a service to our users, but we have no ability to control nor are we responsible for the privacy and data collection, use, and disclosure practices of third party websites. When you click on links that take you to external websites, you will be subject to their privacy policies and practices and not ours.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
Please note that no transmission of data over the internet is 100% secure.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have completed the contact form on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital in showing that you were an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
10. THIRD PARTY WEBSITES
Advocate Senior Placement may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Advocate Senior Placement, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Advocate Senior Placement bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Advocate Senior Placement, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the state you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.
How to Contact US:
If you have any questions regarding this Privacy Policy, please contact us via email at sthompsonrn@advocateseniorplacement.com with “Privacy Policy” in the subject line.